TalkScore
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We'll reach out within one business day and help you set everything up
TalkScore
We'll reach out within one business day and help you set everything up
TalkScore automatically records, transcribes, and analyzes your specialists' conversations. Objective quality assessment without manual listening.
Four steps for complete call quality control
Record conversations via TalkScore Desktop or upload an audio file manually. Supports MP3, WAV, WebM and other formats.
The system transcribes speech using Whisper, Nexara, or Speech2Text.ru and separates the dialogue by speaker.
AI scores the conversation based on configurable criteria and identifies the client type — new or returning.
Get a detailed report with scores for each criterion, quotes from the conversation, and overall statistics.
Powerful tools for analyzing and scoring customer service
Whisper, Nexara, Speech2Text.ru — choose the best recognition provider for your business.
Automatic scoring of greeting, need identification, presentation, objection handling, and closing.
Automatic identification and separation of manager and client roles in the dialogue.
Create custom evaluation criteria per position. Full customization for your business needs.
VAD, noise reduction, EBU R128 normalization — maximum recognition accuracy even with poor audio.
Statistics by specialist, period, and criteria. A complete picture for any day, week, month, or quarter.
Separate prompt for sales script compliance. Control mandatory phrases for new and returning clients.
The desktop app supports batch sending of multiple files from a single working day at once.
Admin, supervisor, analyst. Flexible data visibility: by manager, branch, or region.
AI evaluates each conversation against criteria, backing every score with quotes from the dialogue.
A. Ivanov — 03.06.2026, 14:32
"Good day! May I ask, have you been with us before or is this your first visit?"
Connect your IP telephony and get analysis of every call automatically — no action required from operators
The system receives audio recordings from your PBX. No manual uploads — just answer the calls.
Each call is transcribed and fully analyzed by AI immediately after it ends.
Calls go through the same quality check as specialist recordings. A unified quality standard.
All conversations — from the app and telephony — in one place. A complete picture of your team.
Automatic workday recording, background audio submission for analysis. Batch upload support and instant integration with the management panel.
Your data is reliably protected
API keys and passwords encrypted with Fernet. No data stored in plain text.
Automatic IP blocking after multiple failed login attempts.
Admin, supervisor, analyst — flexible access rights for each role.
Restrict access to trusted IP addresses only for enhanced security.
Full control over your data. Deploy the system on your own server.
Fine-grained visibility: by manager, branch, department, or region.
Real results from companies using TalkScore
«TalkScore completely changed our approach to quality control. We used to listen to recordings manually — it took all day. Now we get a full report for each instructor in 10 minutes.»
«What's especially valuable is that the system distinguishes between new and returning clients and applies different criteria. Our operators now work to a unified standard, and NPS grew by 18 points.»
«Configuring prompts for our specific field is a real find. We set criteria for legal consultations, and the system immediately started giving precise, relevant scores.»
«We implemented TalkScore in one day. Just installed the app on managers' computers and the system started working immediately. Support responds instantly.»
«The most valuable thing is quotes from the conversation in every score. A manager immediately understands what went wrong. The speed of training new employees doubled.»
«The role-based access system allows each analyst to see only their managers. This is important for data confidentiality. The product is well thought out in every detail.»
Choose the right plan or customize your own
For small teams just starting with quality control
For growing teams with advanced analytics and full customization
For large companies with unlimited capabilities and SLA
Choose the number of specialists and recording hours — we'll calculate the price
Full access to all features with no limits. No hidden fees — just try it and see for yourself.
Set up TalkScore in minutes and get an objective quality assessment of your specialists' work